Complaint and Appeal Policy

The procedure regulates the complaints about the policies, procedures, or actions of the staff members of the International Journal of Business & Applied Sciences (IJBAS). We welcome complaints as it is a worthwhile chance to think and better. Any complaints are responded to in a fast, respectful and constructive way.

When making a complaint, it is highly recommended to provide the following information so that a complaint can be processed efficiently:

Journal title
Volume number
Issue number
Paper ID
Paper title
Page number(s)

Complaints and Appeal Criteria

The concept of a complaint is identified as a statement of discontent that is made by a person, who considers that a process failure or a severe misjudgment has occurred. This goes past normal disputes with editorial decisions or published materials and normally has issues pertaining to unnecessary delays, unsuitable communications or irregularities in procedures. In order to be considered, a complaint should:

Be connected to something that lies within the editorial, publishing or administrative actions that the International Journal of Business & Applied Sciences (IJBAS) engaged in.
Address the integrity of content, or processes, that the International Journal of Business & Applied Sciences (IJBAS) undertakes.

The International Journal of Business & Applied Sciences (IJBAS) accepts and takes into consideration complains regarding, but not limited to:

Authorship disputes
Allegations of plagiarism
Duplications /Multiple/Duplicate/Simultaneous Submissions/Publications
Unreported conflict of interests.
Biases on the part of the reviewer

Policy on Complaints Handling

In case of a complaint (that an intellectual property right has been infringed or the contribution includes a factual inaccuracy, or incorporates unlawful content) is raised against a published contribution, an investigation will be conducted by the Journal and Publisher. This can include solicitation of supporting evidence by the concerned parties.

According to a good-faith evaluation, the Journal will deem the necessity of corrective action including the potential removal or correction of the material in question. The Journal and the publisher will officially note all the investigations, findings, and decisions.

The International Journal of Business & Applied Sciences (IJBAS) focuses on the highest levels of quality and accuracy of its journals. Although we strive to avoid the mistakes, we keep in mind that sometimes some mistakes may happen.

Editorial Complaints

The International Journal of Business & Applied Sciences (IJBAS) Editors and editorial staff follow a policy of handling their issues in a fair and efficient manner. Proper corrective actions will be adopted where necessary such as offering a right of reply. Complaints are analyzed in a constructive and not adversarial way focusing on how to transform and enhance systems and processes to reduce the chances of repetition.

How to Submit a Complaint

A complaint on editorial contents should be made within the shortest time after they have been published. Any complains should be submitted in writing and forwarded through email to: editor@ijbas.org